Services

For Agents and Property Management businesses who are serious about making quality referrals, more money and sustainable growth.

I recognised a gap in the market for on the ground coaching and consulting in the Real Estate and Property Management arena.

I took my experience, quit my 9-5 and launched my hands on consulting and coaching business. Instead of offering another generic, cookie-cutter training course, you’ll have me on the ground with you helping your people (and your business) grow.

Nicole wearing a formal attire smiling beside a plantbox

Let’s put our heads together and make a plan, so you can make a bigger profit without the stress.

“Nicole, I need help with…”

Improving my business.

Growing my business.

Reviewing my business.

Driving change in my business.

Client Success Stories

“Nicole was patient and caring with her knowledge, and I would recommend working with Nicole in learning this complex career! She made it fun, rewarding and no two days were the same”

5
Caterina

“The ongoing training and mentorship Nicole provided was integral to my growth professionally, along with her positive approach, expertise and patience.

I now work for one of the biggest occupiers in New Zealand, Fletcher Building, managing a c.$40m per annum rent roll on behalf of PlaceMakers nationwide which encompasses transactional lease work and strategic asset management. The training and knowledge I received in the early days of my career are still used as part of my role today and I am always grateful for the opportunity Nicole provided to me. I can highly recommend Nicole in coaching, mentoring and working with your business on your path to growth.”

5
Emeline Dear
Fletcher Building

“10/10 – I look forward to working with Nicole in the near future and found her content to be relatable to us in our current climate and value her knowledge”

5
Jen

“Conversing with someone that totally understands what we deal with on a daily basis. I left the session feeling inspired, reignited my passion for what I do”

5
Linlee

“Nicole’s knowledge and genuine interest in the team she is working with, I would recommend Nicole to any and every PM (property management) team there is!”

5
Alexa

“You’re fantastic! We look forward to the following months of business with you. Thank you for everything Nicole, you are indeed the best”

5
Natalie

” 10/10! Nicole went out of her way to spend time ensuring that she understood our needs and also to advise on additional aspects that could be beneficial to our business.

Nicole delivered what she promised, she was professional, very knowledgeable, and was able to complete the work on time by the required deadline, despite an unexpected time pressure at our end.

The whole process: from my first phone call, our discovery and follow up meeting, through to Nicole providing the required documentation to be implemented into our business was seamless. Thank you :)”

5
Lorraine Dove
Nest Realty

Nicole is one of the most passionate and experienced Real Estate professionals that I have had the pleasure of working with. Solution focused, innovative with the ability to work across varying types of agencies. Highly recommend.

5
Kim

Nicole is a professional from start to finish I would refer her business to any business owner looking to grow their dream property management team and improve their overall business

5
Matt Latham
Owner/Director
O'Brien Plumbing Perth CBD

I recently recommended this consulting firm to a real estate client of ours and they were very happy with the results that were achieved using Nicole’s expertise.

5
Harry Bozin
Harken Finance

1:1 Consulting

Improving my business.

You know something needs to change, but you don’t know where (and don’t have the time) to start looking. Drawing on my expertise and problem solving skills, I’ll conduct a thorough analysis and provide insights and actionable recommendations to help your business succeed.

I’m a troubleshooter at heart and will work closely with you to identify and rectify clearly defined problems costing you time, money and resources.

My Consulting service includes

  • All aspects of Residential & Commercial Property Management
  • Full audit of current processes, procedures, checklists and client offerings (E.g. Tenant Induction, New Client offering, etc.).
  • Assessing your risk, facilitated by an on site visit to review your current processes and systems.
  • Implementing an evergreen Audit checklist for your processes for future reviews.
  • Introducing templates for all key aspects within the Property Management role
  • Formulating a clear KPI structure for one-on-one meetings and bi-annual and annual reviews.
  • Reviewing the current staff onboarding process, including required policies to safeguard your business for future employment events.
  • Department assessments, including set-ups and restructures.
Nicole working on her laptop and holder her phone on her right hand
Nicole under the shade looking at a distance smiling

1:1 Coaching

Growing my business.

You’re an established Real Estate and Property Management business, but you’ve hit a wall. You want to break the listing plateau and increase overall morale and confidence, but you need guidance from someone who *gets* your business.

My qualifications and years in the property arena will help oversee, assist and guide you in breaking down those barriers, creating opportunities and taking your business to the next level.

My Coaching service includes

  • A ‘Reflect and Reset’ workshop on current systems and processes within your business (e.g. a walk-through of what an ideal work week looks like for your business).
  • Helping you blueprint short term and long term goals for your financials, marketing, staff and business.
  • Understanding your strengths and your business’s unique point of difference
  • Identifying barriers holding your business, staff or growth back.
  • Identifying opportunities for improvement and guiding and introducing them to the business.
  • Calculating the viability of your listings (i.e. is your baseline costing you or is it profitable? What are your listing prices vs your cost to keep the lights on?).
  • Establishing intuitive systems that help streamline your internal processes and decrease the risk of human error
  • Reviewing your Appraisal Process and what’s involved/where you could improve.
  • Teaching you and your staff skills to expand your knowledge around listings and negotiation.
  • Creating a pipeline for growth together, including how to manage it and when to review it.
  • Sparking synergy within the team and creating values that align with your staff and business vision.
  • Coaching specific to Business Development, Property Management, Conflict Resolution, Troubleshooting Day to Day

Portfolio Health Check

Checking in on my business.

You’re a new or established business in the property management arena, and you want to ensure your portfolio is healthy. In short, that means you have a strong understanding of the profitability of your listings against your outgoing costs.

In other words, you must ensure your portfolio is healthy to carve out a bigger profit margin for your business.

My Portfolio Health Check reviews includes

  • Assessing your current portfolio rent position vs the area median.
  • Checking in on your fees and compliance to ensure your practices aren’t putting you at risk without realising, and that your fees are actually being charged.
  • Reviewing your profit goals vs what your listings/management is costing you.
  • Understanding your current baseline cost to manage a listing so that you’re charging enough to make it viable for your business.
  • Identifying red flags or barriers within your property management business that could be causing your portfolio to plateau.
  • Revising overall fees and costs. In other words, I want to ensure you’re getting paid for your services.
  • Looking at your rent roll sale to ensure it’s ready/feasible if and when you are ready to sell.
Nicole working on a desk in front of her computer
Nicole smiling wearing a black formal attire

Remedial services

Driving change in my business.

If you’ve employed my consulting or coaching services for your business, it’s not uncommon for clients to hire me to implement them. I work closely with you to investigate barriers, process drawbacks and improvement opportunities and subsequently implement the required solutions.

Client Success Stories

“Nicole was patient and caring with her knowledge, and I would recommend working with Nicole in learning this complex career! She made it fun, rewarding and no two days were the same”

5
Caterina

“The ongoing training and mentorship Nicole provided was integral to my growth professionally, along with her positive approach, expertise and patience.

I now work for one of the biggest occupiers in New Zealand, Fletcher Building, managing a c.$40m per annum rent roll on behalf of PlaceMakers nationwide which encompasses transactional lease work and strategic asset management. The training and knowledge I received in the early days of my career are still used as part of my role today and I am always grateful for the opportunity Nicole provided to me. I can highly recommend Nicole in coaching, mentoring and working with your business on your path to growth.”

5
Emeline Dear
Fletcher Building

“10/10 – I look forward to working with Nicole in the near future and found her content to be relatable to us in our current climate and value her knowledge”

5
Jen

“Conversing with someone that totally understands what we deal with on a daily basis. I left the session feeling inspired, reignited my passion for what I do”

5
Linlee

“Nicole’s knowledge and genuine interest in the team she is working with, I would recommend Nicole to any and every PM (property management) team there is!”

5
Alexa

“You’re fantastic! We look forward to the following months of business with you. Thank you for everything Nicole, you are indeed the best”

5
Natalie

” 10/10! Nicole went out of her way to spend time ensuring that she understood our needs and also to advise on additional aspects that could be beneficial to our business.

Nicole delivered what she promised, she was professional, very knowledgeable, and was able to complete the work on time by the required deadline, despite an unexpected time pressure at our end.

The whole process: from my first phone call, our discovery and follow up meeting, through to Nicole providing the required documentation to be implemented into our business was seamless. Thank you :)”

5
Lorraine Dove
Nest Realty

Nicole is one of the most passionate and experienced Real Estate professionals that I have had the pleasure of working with. Solution focused, innovative with the ability to work across varying types of agencies. Highly recommend.

5
Kim

Nicole is a professional from start to finish I would refer her business to any business owner looking to grow their dream property management team and improve their overall business

5
Matt Latham
Owner/Director
O'Brien Plumbing Perth CBD

I recently recommended this consulting firm to a real estate client of ours and they were very happy with the results that were achieved using Nicole’s expertise.

5
Harry Bozin
Harken Finance
Resolve Consulting Solutions

What’s the secret to my process?

Years of experience in the field, overcoming challenges, breaking through objections and communication barriers and helping agencies succeed have helped me shape my process.

Systems

By reviewing your systems, I can help:

Streamline your overall processes for staff and clients.

Review your financial and legislative processes.

Manage communication across your business.

Attitude

By reviewing your attitudes, I can help:

Identify and improve communication barriers.

Assist you and your team overcome fears holding your business back from serious earning potential.

Profitability

By reviewing your profitability, I can help:

Review your lead generation, including onboarding and lead follow up,

Calculate your profitability

Check in on your portfolio management.

Book a Free 30 minute Chat!

Psst – I’m free for a 30-minute chat when you’re ready, book your call here.

Nicole holding her phone on her right ear talking with the client